Not Your Average Outsource Provider

Chime Solutions delivers best-in-class contact center solutions as a service, with an emphasis on our people-first culture, entrepreneurial growth mindset, and community-centered involvement.

A History of Industry Success

Chime was founded in 2015 to deliver high-touch contact center solutions on behalf of its clients by drawing on its leadership’s deep experience in the Customer Contact Outsourcing Industry. Our story has its roots at our first company Ryla Teleservices, which was founded in 2001 as a startup and successfully grew to a national leading BPO service provider by offering both an employee first service delivery model. Our leadership team has taken the experience gained at Ryla plus non-traditional approaches to start Chime Solutions.

Headquartered in Morrow, GA, 10 miles south of downtown Atlanta, Chime Solutions delivers distinctive customer care experiences on behalf of our clients. From customer care to seasonal support and back office support services, our experienced team supports your customers in our state-of-the-art modern, secure and spacious contact centers.

Unlike many global outsourcing companies that may serve hundreds of clients in global locations, which can result in impersonal, guarded relationships in a mass production type culture and environment, Chime has taken a different approach. We offer our client partners transparency and a teaming partnership approach. We believe that we can serve our client’s customers best when we have the benefit of our client expertise, guidance and support throughout the engagement. We believe in shared responsibilities and shared benefits with our clients. Our aspiration is to operate as “One” team with our clients.

Our Mission

Chime challenges the outsourcing status quo by redefining customer care as a service through its socially-driven mission, enabling our clients to succeed and communities to thrive.

Our Vision

To transform service and empower lives.

Why Chime

Chime is the multiplier that helps companies succeed, individuals flourish and communities thrive. We are for smart, progressive businesses that question the status quo because Chime knows we can make customer interactions better, and the world better, at the same time.

The key to our success is our team chemistry.

“The key to our success is our team chemistry,” said Mark Wilson, CEO of Chime Solutions. "I am blown away, daily, by their tenacity, passion and dedication to our clients and community. To sustain this level of dedication requires more than assembling the right leadership, however. It’s dependent on Chime culture and our enduring commitment to advancing transparency, inclusion, career development and fulfillment for every member of our Chime family.”
Mark Wilson, CEO

Chime Solutions