Customer Service Representative

Chime Solutions Published: January 3, 2017
Job Type
Category

Description

Chime Solutions is currently hiring Customer Service Representatives for our Kaiser Project located in the South Lake Mall area to support a highly recognized company with a strong internal culture. We are looking for people who thrive in a fast-paced environment. If you're looking to earn valuable experience with a prestigious company, apply today! 

Qualifications for this position include:

 

  •         Utilizes established guidelines to schedule appointments for specialty departments by telephone, email, mail and fax.
  •         Assist customers with a wide variety of questions via information accessed through computer applications.
  •         Reviews employee accounts and answer questions based upon established policies and procedures.
  •         Utilizes Health Connect to access member information and support scheduling functions.
  •         Provides patients with information/instructions about appointments and procedures.
  •         Educates members on proper use of Health Plan systems and facilities.
  •         Responds to member questions and concerns and acts as an advocate for their service, needs, and interests within the network while resolving issues at the lowest possible level
  •         Possesses the ability to troubleshoot complex issues with little guidance
  •         Possesses a high degree of tack, diplomacy, and professionalism when dealing with all types of customers
  •         Possesses the ability to work under pressure in a call center environment
  •         Possesses exceptional conversational and problem solving skills
  •         Ability to multitask and be able to diffuse difficult situations
  •         Possesses the ability to decipher and articulate the customer's perspective so that the customer’s needs and concerns are accurately and empathetically addressed
  •         Excellent interpersonal and telephone communication skills
  •         Performs additional tasks as directed.

Essential skills and experience:

  • College degree or 3 years full time customer service experience (health care industry preferred).
  • Ability to multi-task.
  • Excellent interpersonal, verbal, written and listening communication skills.
  • Proficient use of the Microsoft Suite and Windows applications.
  • Ability to provide outstanding customer service while ensuring the customer’s questions, issues, and concerns have been addressed.
  • Ability to be flexible, adaptable, and dependable in an environment that frequently changes.

 

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