SEASONAL CUSTOMER SUPPORT
WE SOLVE YOUR RAMP UP CHALLENGES WHEN YOUR BUSINESS NEEDS IT MOST
Rapid ramp up support for reoccurring seasonal projects and programs
- Open Enrollment
- Retail Support
- New Product Launches
- Tax Season Support
- Contingency support
- Crisis management rapid response
Responsive, helpful customer support is our business any time of the year. As expected and unexpected fluctuations in your company occur, we’re here to provide the customer care necessary to sustain growth, and answer your customers’ calls. We are able to ramp up or ramp down as needed. With an expansive 150,000 square foot call center in Morrow, GA (20 minutes south of Atlanta), we are always on and reliable as we act as an extension of our clients’ customer relationships during your busiest seasons. We maintain an applicant database with over 7,000 qualified and screen resumes that have been categorized and pre-screened so we can quickly source the right customer care representatives for your programs. Our team has developed a unique core competency in delivering proven seasonal support solutions including sourcing and recruiting, onboarding, training, production ramp up and ramp down and close out in a systematic well-orchestrated manner for our clients.
By partnering with Chime Solutions, your company will have access to a group of highly trained professionals powered by an enterprise-grade cloud technology infrastructure. We provide seamless customer support, as we strive to resolve all issues on the first call, to enable operational efficiencies. We believe superior customer experiences win loyalty and strengthen customer relationships. In short, we’re always on, so you don’t have to be.
Contact us for more information.